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IT Support Engineer SQL MICROSOFT VMware

Job description

2nd/3rd line Support Engineer SQL MICROSOFT VMware

One of the South West’s leading IT and Communications managed
service providers is seeking to appoint a highly motivated and enthusiastic 2nd/3rd line Support Engineer  team member to join one of their established support teams.  This will be a hybrid role working remotely but also with a requirement to attend the site once or twice weekly.

2nd/3rd line Support Engineer SQL MICROSOFT VMware

The 2nd/3rd line Support Engineer  will provide technical support and complete project tasks for customers within a Technical Support team

Essential requirements:
- Team player – we are seeking to find a motivated individual with high standards of customer service
- Excellent written and verbal communication skills at all levels to both  technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team
- Aptitude for continuous learning and development including self-directed study when appropriate
- You must be presentable, confident & articulate with an excellent telephone manner

2nd/3rd line Support Engineer SQL MICROSOFT VMware

Must have 2 years’ experience of the majority of the following:
• Excellent analytical and problem-solving skills, with a strong attention to detail even when working
under pressure
• Knowledge of Microsoft operating systems ideally up to Windows Server 2019 and certainly Windows
10, including Active Directory and DNS
• Understanding of network topologies including wired / wireless switching, security and VLANs.
Implementation of networking upgrades desirable
• Experience of basic security hardening and penetration testing would be advantageous
• Office 365 Administration. Office 365 migration experience desirable
• Implementation and support of Microsoft Exchange 2016 or higher. PowerShell experience desirable
• Virtualisation technologies ideally including both Hyper-V and VMware
• High availability builds using both clustering and replication (e.g. VMware HA)
• Storage technologies and solutions for high availability
• Platform as a service (PaaS) and Infrastructure as a Service (IaaS) built around Azure is desirable
• Azure Administration and migration experience
• Experience of server and workstation hardware builds, fault diagnosis and problem resolution
• Experience of a wide range of backup, replication and imaging/device deployment solutions
• Experience of a wide range of Endpoint Security solutions and managed mail security including
centralised management and monitoring
• Familiarity with patch management, configuration management and MDM solutions desirable
• Experience of System Centre Configuration Manager / MECM and SCOM advantageous
• Experience of the managed deployment of client applications and application migration
• Enterprise Voice solutions and experience of supporting Contact Centres desirable
• Skype for Business and / or Microsoft Teams deployment or support highly advantageous
• SQL Server and SQL database administration, migration and upgrades advantageous
• Familiarity with supporting all common end user software including Microsoft

2nd/3rd line Support Engineer SQL MICROSOFT VMware

This job offers the opportunity for you to grow within an expanding company that has clients throughout the UK and beyond, working with clients on a day to day basis, supporting their continued success via email/phone and remote support software. With regular visits to client premises, a confident team player is required with a high standard of organisational skills. You must be flexible, reliable, able to manage your task list effectively and able to prioritise jobs within tight deadlines. You will have a logical approach with a high level of attention to detail. Microsoft and VMware certified exams, among others, are available for career progression combined with their in-house and vendor supported training programmes.

2nd/3rd line Support Engineer SQL MICROSOFT VMware