Customer Service Team Lead

Customer Service Team Lead
North Devon
£35K - £45
Excellent Benefits
 
The Company
A leading provider of manufacturing services and manufacturer of electronic components that believes advanced electronics is the key to a brighter, smarter future. Working on advanced flight controls, smart surgical tools, intelligent vehicle charging and seamless automation, the company is full of creative and passionate people working towards a common goal within aerospace and defence, industrial and the transportation industries.
 
What is the purpose of the Customer Service Team Leader role?
As Customer Service Team Lead, you will responsible for ensuring that world-class levels of customer service are provided at all times while also building lasting relationships and processes between customers and the customer account management team from quotation through to delivery.
 
What will be the responsibilities of the Customer Service Team Leader?
  • Drive team performance based on measurable KPIs
  • Identify ways to improve both internal and external communication processes.
  • Drive sales growth with existing customers
  • Managing business critical key accounts
  • Enhance team performance through continuous improvement
  • Manage team with their own SMART objectives
  • Manage cross-functional communication across business development, supply chain, planning, IT, engineering, operations
  • Hold regular meetings and reviews with customers to set objectives, targets and new opportunities
  • Cost estimate, quote, bid management
  • Management and reporting of business objectives and forecasts
  • Export compliance and reporting
  • Escalation point for customer service within the business
  • Managing monthly demand cycle reporting
 
What skills and experience will the Customer Service Team Leader have?
  • Experience in aerospace or similar
  • Experience in build to print and design to spec environments
  • Effective negotiation and influencing skills
  • Change management experience
  • MS Office, specifically Excel
  • Experience with ERP systems
  • Experience leading multi-functional teams in customer management environment
  • Import/Export compliance and management
  • Previous experience in fast-paced KPI led environment
  • Time management skills
  • Customer focused with excellent attention to detail.
 
What will you get in return?
  • £35k-£45k
  • Company share save scheme
  • Life assurance
  • Cycle to work scheme
  • Medical cover
  • Discounted gym membership
  • Contributory pension scheme
  • Fresh fruit and hot drinks
  • Free parking