Job description
Managed Services Coordinator
Dorset
Full time
Permanent
Competitive salary
The company
Our Client is an award-winning holiday letting company with over 30 years’ experience specialising in quality holiday properties across the UK.
What is the purpose of the role?
What will you do?
What skills and experience will you have?
What will you get in return?
Dorset
Full time
Permanent
Competitive salary
The company
Our Client is an award-winning holiday letting company with over 30 years’ experience specialising in quality holiday properties across the UK.
What is the purpose of the role?
- Provide high quality managed services for portfolio of properties, deputising for Service Manager where required.
- To support Service Manager in co-ordination of contractors and organise any maintenance issues and other problems that may arise.
- The administration of the property portfolio to high standards, to achieve the best possible customer feedback, owner retention and owner recommendations.
- Support Service Manager to ensure accounts reconciliation and charging.
- To provide calm and clear communications between customers, housekeepers, cleaners, contractors and our maintenance team members
- To deputise where required for housekeeping services or cleaning
- To be able to provide holiday cover for the other Services Co-ordinator
- To be on call in rotation with other members of the Managed Services team.
- Oversee the day to day running of the office.
What will you do?
- Administer the portfolio of managed service properties • Checking new arrivals’ list daily/weekly via Online Traveller account. Brief on ongoing issues that might impact on arrivals – Housekeeper holidays, cottage repairs, owner arrivals. • Support Service Manager to co-ordinate cleaners, housekeepers, gardeners, maintenance contractors, laundry services and the maintenance team to ensure that properties are presented to a high standard when guests arrive. • Maintain holiday schedules for housekeepers and key tradespeople. • Check invoices against work completed for accuracy supporting accounts to ensure collection of appropriate fees and owner disbursements. • Ensure TC Cleaner Contractor Checklists are completed. • Organise collection and issue cottage keys • Liaise with Service Manager to respond to guest queries / complaints as required and ensure that any problems are resolved as soon as possible during their holiday whenever possible.
- Ensure that properties are cleaned and prepared on occasions when a housekeeper or cleaner is unable to, doing them his/herself or with other members of the team when absolutely necessary or if no other housekeepers or cleaners are available.
- Liaise with Holiday Support to approve any relevant refunds through the complaints procedure for regional properties.
- Support a positive, proactive attitude in the office with a particular focus on customer care and high quality workmanship and standards
- Support the drive for a high standard of service and work across all contractors
- Review office processes and ensure that work is done in an efficient and cost-effective manner.
- Ensure Health & Safety and welfare within the office follows the company’s procedures, as described in the Health & Safety Policy
- Report anything unsafe to the Health & Safety representative and report accidents, near misses, and so on in the accident book
What skills and experience will you have?
- Outstanding communication and influencing skills
- Customer focused with experience of managing a range of customers
- Good IT, numeracy and literacy skills
- A problem solver who is able to work on own initiative • Ability to work evenings and weekends as necessary
- Property knowledge
- Good time management
- Full driving licence
- Flexible, meticulous, motivated, intellectual, quick thinking and energetic.
- Knowledge of the holiday letting industry would be advantageous.
What will you get in return?
- Company based pension
- 22 days holiday plus Bank Holidays and your Birthday
- Free on site Parking
- This role is Monday to Saturday with one day off per week as planned on a rota in advance, 37.5 hours per week. This role also comes with some on-call responsibilities that will be worked in rotation with other team members and will be planned by a rota in advance and paid in addition to the salary.