The Client

Cooper Golding is recruiting on behalf of our client is a well established family run business in an exciting industry of growth. They have been very successful attributing customer service and loyalty. A great friendly and ambitious organisation.

What is the purpose of the role?

As part of a team of Account Managers this role look after approximately 200 live accounts. Providing excellent customer service, maximising sales and some new business development.

What will you do?

• You will identify accounts where revenues may be shrinking and formulates strategies to reach out to these accounts and retain the customers
• Be actively involved in developing relationships with key users
• Gain customer feedback on product improvements
• Coordinate with the sales team and marketing to find out ways to retain and increase customers
• Able to meet customer needs
• Provide timely quotes and follow up
• Be able to offer technical expertise on the products for sale
• Conduct account reviews regularly to review service needs and usage trends
• Make business objectives by identifying products and pricing that meet customer needs
• Conducts rate reviews or any dispute related to billing with strategic customers upon request
• Gather market information to create offers that will boost the company margins and will beat his competitors
• Indentify business trends, forecast demand and prepare the annual sales budget
• Monitor performance keeping the budget in mind and suggest measures to maintain profits

What Skills and Experience will you have?

• Account managers must have good communication and negotiation skills
• You must be able to work in a team and also motivate others
• You must have technical experience
• Be able to negotiate and close sales
• You must know the basic technical functions and must be proficient in IT able to use the CRM system and general IT is essential.
• You should have an aptitude for product knowledge.

What will you get in return?

• 28 days holiday
• Auto enrolment pension
• 10% staff discount on products
• Life Insurance 
• Free parking
• Full training will be provided for product knowledge