Cooper Golding is recruiting on behalf of our client is a well established family run business in an exciting industry of growth. They have been very successful attributing customer service and loyalty. A great friendly and ambitious organisation.
What is the purpose of the role?
As part of a team of Account Managers this role look after approximately 200 live accounts. Providing excellent customer service, maximising sales and some new business development.
What will you do?
- You will identify accounts where revenues may be shrinking and formulates strategies to reach out to these accounts and retain the customers
- Be actively involved in developing relationships with key users
- Gain customer feedback on product improvements
- Coordinate with the sales team and marketing to find out ways to retain and increase customers
- Able to meet customer needs
- Provide timely quotes and follow up
- Be able to offer technical expertise on the products for sale
- Conduct account reviews regularly to review service needs and usage trends
- Make business objectives by identifying products and pricing that meet customer needs
- Conducts rate reviews or any dispute related to billing with strategic customers upon request
- Gather market information to create offers that will boost the company margins and will beat his competitors
- Indentify business trends, forecast demand and prepare the annual sales budget
- Monitor performance keeping the budget in mind and suggest measures to maintain profits
What Skills and Experience will you have?
- Account managers must have good communication and negotiation skills
- You must be able to work in a team and also motivate others
- You must have technical experience
- Be able to negotiate and close sales
- You must know the basic technical functions and must be proficient in IT able to use the CRM system and general IT is essential.
- You should have an aptitude for product knowledge.
What will you get in return?
- 28 days holiday
- Auto enrolment pension
- 10% staff discount on products
- Life Insurance
- Free parking
- Full training will be provided for product knowledge