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Customer Account Manager

Job description

Customer Account Manager
Typical working week: Monday to Thursday 7.15am to 5.15pm
About our Client:
A Barnstaple based company delivering cutting-edge electronics solutions with a design-centric approach for mission-critical applications across specialized global markets.
What is the purpose of the Customer Account Manager?

• To provide world class levels of service to our Clients customers.
• To establish strong relationships and processes between Customers and our Client from quotation to delivery.
• To drive improved performance based on measurable KPIs.
• To drive sales growth with existing customers.
What you will do as the Customer Account Manager:

• Demonstrate safe behaviour at all times, and ensure yourself and others in your working areas are safe, and not exposed to significant risk.

• Customer Management:
a) Maintain regular meetings with Key Customers, e.g., Quarterly Business Reviews to review past KPI performance, set forward-looking objectives and targets, and qualify new business opportunities.
b) Order Administration - Sales Order loading, management and reporting to support achievement of business objectives and forecasts.
c) Proactively provide marketing information to Customers on our Clients activity and new technology developments.

• Cost Estimate / Quote / Bid management:
a) Management of pricing activity with the Customers to ensure best recoveries based on value to the customer and realise close/win on business opportunities.

• Identify opportunities to improve communications and processes both internally and externally.

• Drive improved performance through continuous improvement using LEAN tools and processes.

• Proactively manage cross-functional communication and information flow to ensure we deliver best in class customer service:
a) Business Development, Planning, Supply Chain, Operations, Engineering, IT and other functions.

• Responsible for Export compliance and reporting
• You may be required from time to time to undertake such other duties as the company may reasonably require.
• To be successful you will be highly customer focused with excellent technical knowledge and a keen eye for detail.
• You will have experience achieving levels of service excellence as acknowledged by the customers.
• Experience of working in a fast-paced KPI led environment where the ERP system data quality is positioned as the single source of truth for the business.
• Account/Key Account management experience.
What skills and experience will you have as a Customer Accounts manager?
• Experienced in Aerospace industry or similar industry - a technical manufacturing environment.
• Extensive experience in working in low volume, high product mix, build-to-print environments and design to spec environments
• Excellent communication skills and demonstrable experience of effective negotiation and influencing skills for win-win outcomes.
• Ability to thrive under pressure and deliver against deadlines.
• Flexible in approach and willing to undertake business travel.
• Proactive change management experience.
• A strong working knowledge of MS Office applications, particularly Excel to support business reporting is essential to this role.
• Experience in the use of ERP systems and the engagement of teams in these systems for basic business management.
• Must be capable of leading a multi-functional team in the customer management environment.
• Have strong time management skills and be good at prioritising tasks.
• Experience in Import/Export compliance and management.
KPI's example:
• Contract Review completion time
• Orderbook – value orders received
• Orderbook Stability
• Overdue Invoices
• Open permits
• Quote conversion rate
What you will get in return:
  • Great pay
  • Discounted Gym membership
  • Life assurance
  • Fresh fruit and hot drinks
  • Cycle to work scheme
  • Company share-save scheme (eligible after a qualifying period)
  • Contributory pension scheme
  • Medical Cover
  • Performance related Incentive Bonus Scheme
  • Free Parking