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IT Support Assistant

Job description

We currently have an excellent opportunity for a IT/Helpdesk Assistant to join our IT Team, supporting over 850 users, across 8 offices, in a busy professional environment.
The role will be based in our Exeter office and requires at least 3 days onsite, with the option for the other 2 days to be based at home. 
Specific Responsibilities
  • Provide front-line IT desktop support via phone, email or logged support calls
  • Responsible for onsite support for the offices in Truro and Plymouth
  • Support and help deliver user training for new starters
  • Help with user system and user administration (e.g. setting up new users in Active Directory and Exchange)
  • Help with the building and maintaining of end user hardware
  • Carry out general departmental administration. This includes usage and manipulation of spreadsheets and asset databases etc. for the purposes of handling purchasing, licensing and resource allocation / management.
Knowledge, skills and attributes
  • Educated to minimum A-Level standard or equivalent
  • Have good people skills, be confident and be always willing to help
  • Have excellent communication skills including a good phone manner and a clear writing style
  • Be organised and accurate when dealing with data and software
  • Be a car driver/owner as travel between the offices will be required.
  • A broad-based knowledge and interest across all aspects of IT, to include Windows 10 Operating System and Microsoft Office 365 products
  • Good troubleshooting skills
  • A keen commercial awareness and an awareness and appreciation of the importance of security and confidentiality within a professional services environment
  • Self-motivated and able to prioritise workloads and meet deadlines
  • Enquiring attitude, with willingness to ask questions when unsure
  • Strong team player, willing to help and support colleagues wherever possible
  • Experience, qualifications or a keen interest in any of the following would also be advantageous; Citrix, Business and Accounting applications, Teams, Document Management Systems, iOS / mobile phone support
  • Support will be provided to study appropriate qualifications suited to the responsibilities of the role
  • On the job training in the early stages, but with further training identified and supported through our annual development and performance review process