Job description
We currently have an excellent opportunity for a IT/Helpdesk Assistant to join our IT Team, supporting over 850 users, across 8 offices, in a busy professional environment.
The role will be based in our Exeter office and requires at least 3 days onsite, with the option for the other 2 days to be based at home.
Specific Responsibilities
Knowledge, skills and attributes
Essential
The role will be based in our Exeter office and requires at least 3 days onsite, with the option for the other 2 days to be based at home.
Specific Responsibilities
- Provide front-line IT desktop support via phone, email or logged support calls
- Responsible for onsite support for the offices in Truro and Plymouth
- Support and help deliver user training for new starters
- Help with user system and user administration (e.g. setting up new users in Active Directory and Exchange)
- Help with the building and maintaining of end user hardware
- Carry out general departmental administration. This includes usage and manipulation of spreadsheets and asset databases etc. for the purposes of handling purchasing, licensing and resource allocation / management.
Knowledge, skills and attributes
Essential
- Educated to minimum A-Level standard or equivalent
- Have good people skills, be confident and be always willing to help
- Have excellent communication skills including a good phone manner and a clear writing style
- Be organised and accurate when dealing with data and software
- Be a car driver/owner as travel between the offices will be required.
- A broad-based knowledge and interest across all aspects of IT, to include Windows 10 Operating System and Microsoft Office 365 products
- Good troubleshooting skills
- A keen commercial awareness and an awareness and appreciation of the importance of security and confidentiality within a professional services environment
- Self-motivated and able to prioritise workloads and meet deadlines
- Enquiring attitude, with willingness to ask questions when unsure
- Strong team player, willing to help and support colleagues wherever possible
- Experience, qualifications or a keen interest in any of the following would also be advantageous; Citrix, Business and Accounting applications, Teams, Document Management Systems, iOS / mobile phone support
- Support will be provided to study appropriate qualifications suited to the responsibilities of the role
- On the job training in the early stages, but with further training identified and supported through our annual development and performance review process