Customer Service Advisors
Excellent Rates of Pay
3 days per week Monday to Sunday.
Weekday morning shifts are from 9am - 1pm.
Weekend shifts range between the hours of 9am – 8pm.
Hours are planned by a rota a month in advance.
Our Client prides itself on its extensive and varied portfolio, and always strives to exceed the expectations of its clients and customers alike. With over 300+ staff across the UK and a thriving portfolio of 6000+ customers across the UK, you can expect to work in a progressive and agile team.
Their team is key to its continued success and as part of this, they're seeking customer services advisors to their existing team in North Devon.
What is the purpose of the Customer Service Advisors role?
The main purpose of this role is to help their customers, provide them with all the information they need from to choose the right products for their individual needs and follow up to when they go on and continue to support them if something isn’t quite right whilst they are using their goods (this is rare but it does happen!). You will do this through multiple channels including telephone, email, live chat and social media.
What skills with the Customer Service Advisors require?
Deliver a fantastic customer experience in line with our principles.
Aid and assist customers in making choices or answering questions about their upcoming breaks.
Negotiate with customers and owners on the price of their chosen products when required.
Guide and assist customers on their upcoming use of the facilities with queries they may have about their products or the area they intend to go to.
Provide support for customers and if they need of assistance.
Investigate and solve customer issues in a responsive, sensitive, calm and professional manner using a range of communication channels including phone, email, live chat, social media.
Keep records of conversations in our database.
Be flexible to perform other duties, as and when required to ensure the smooth running of the organisation and to meet the needs of the business.
WHAT'S IN IT FOR YOU?
Company Pension Scheme
Employee Rewards - Exclusive staff discounts
Healthcare Cash Plans
Employee Assistance Programme
Free Healthy Snacks
Exclusive staff discounts
25 days holiday per year
Cycle to Work Scheme
Regular social and team events
A relaxed, friendly and fun work environment
Time for training and self-improvement
Highly effective, motivated and supportive team members!