Services Manager

  • Location

    Southwest

  • Sector:

    Commercial Business Support

  • Job type:

    Permanent

  • Contact:

    Andrés Mesa-Cruz

  • Contact email:

    andres@coopergolding.co.uk

  • Contact phone:

    01271 349745

  • Salary high:

    30000

  • Salary low:

    25000

  • Job ref:

    1131457

  • Published:

    4 months ago

  • Expiry date:

    2021-06-15

Services Manager
Location
Full time
Permanent
Competitive salary
Industry
 
The company
Our Client is an award-winning holiday letting company with over 30 years’ experience specialising in quality holiday properties across the UK.
 
What is the purpose of the role?
To co-ordinate contractors and organise any maintenance issues and other problems that may arise
  • The administration of the property portfolio to high standards, to achieve the best possible customer feedback, owner retention and owner recommendations.
  • Accounts reconciliation and charging
  • To provide calm and clear communications between customers, housekeepers, cleaners, contractors and our maintenance team members
  • To fill in when needed for housekeeping services or cleaning
  • To be able to provide holiday cover for the other Services Co-ordinator
  • To be on call in rotation with other members of the Managed Services team
  • To assist the recruitment of new holiday cottages to manage and grow the business
 
What will you do?
Administer the portfolio of properties
  • Co-ordinate cleaners, housekeepers, gardeners, maintenance contractors, laundry services and the maintenance team to ensure that properties are presented to a high standard when guests arrive.
  • Ensure that all properties managed meet all legal and company Health and Safety and compliance requirements
  • Respond to guest queries / complaints as required and ensure that any problems are resolved as soon as possible during their holiday whenever possible.
  • Ensure that properties are cleaned and prepared on occasions when a housekeeper or cleaner is unable to, doing them his/herself or with other members of the team when absolutely necessary or if no other housekeepers or cleaners are available.
  • Liaise with Property Account Managers regarding the quality/standards of the property and customer feedback, managing them to ensure that all properties consistently meet the expectations of reasonable customers
  • Monitor, in coordination with finance, the collection of all appropriate fees e.g. invoices through owner disbursements • Liaise with Holiday Support to approve any relevant refunds through the complaints procedure for regional properties.
  • Assist in attending owner events and marketing, PR and promotion events.
  • Support a positive, proactive attitude in the office with a particular focus on customer care and high quality workmanship and standards • Drive and maintain a high standard of service and work across all contractors
  • Review office processes and ensure that work is done in an efficient and cost-effective manner.
  • Ensure that all owner accounts are correct and ensure that contractors are paid on time by using systems to approve relevant invoices.
  • Ensure owners are aware of all invoices for works completed and send these invoices to accounts to be paid.
  • Implement the legal obligation to maintain a safe working environment at all times
 
What skills and experience will you have?
Outstanding communication and influencing skills
  • Customer focused with experience of managing a range of customers
  • Good IT, numeracy and literacy skills
  • A problem solver who is able to work on own initiative
  • Ability to work evenings and weekends as necessary
  • Property knowledge
  • Good time management
  • Full driving licence
  • Flexible, meticulous, motivated, intellectual, quick thinking and energetic.
  • Knowledge of the holiday letting industry would be advantageous.
 
What will you get in return?
  • Company based pension
  • 22 days holiday plus Bank Holidays and your Birthday
  • Free on site Parking