Job description
Services Manager
Location
Full time
Permanent
Competitive salary
Industry
The company
Our Client is an award-winning holiday letting company with over 30 years’ experience specialising in quality holiday properties across the UK.
What is the purpose of the role?
To co-ordinate contractors and organise any maintenance issues and other problems that may arise
What will you do?
Administer the portfolio of properties
What skills and experience will you have?
Outstanding communication and influencing skills
What will you get in return?
Location
Full time
Permanent
Competitive salary
Industry
The company
Our Client is an award-winning holiday letting company with over 30 years’ experience specialising in quality holiday properties across the UK.
What is the purpose of the role?
To co-ordinate contractors and organise any maintenance issues and other problems that may arise
- The administration of the property portfolio to high standards, to achieve the best possible customer feedback, owner retention and owner recommendations.
- Accounts reconciliation and charging
- To provide calm and clear communications between customers, housekeepers, cleaners, contractors and our maintenance team members
- To fill in when needed for housekeeping services or cleaning
- To be able to provide holiday cover for the other Services Co-ordinator
- To be on call in rotation with other members of the Managed Services team
- To assist the recruitment of new holiday cottages to manage and grow the business
What will you do?
Administer the portfolio of properties
- Co-ordinate cleaners, housekeepers, gardeners, maintenance contractors, laundry services and the maintenance team to ensure that properties are presented to a high standard when guests arrive.
- Ensure that all properties managed meet all legal and company Health and Safety and compliance requirements
- Respond to guest queries / complaints as required and ensure that any problems are resolved as soon as possible during their holiday whenever possible.
- Ensure that properties are cleaned and prepared on occasions when a housekeeper or cleaner is unable to, doing them his/herself or with other members of the team when absolutely necessary or if no other housekeepers or cleaners are available.
- Liaise with Property Account Managers regarding the quality/standards of the property and customer feedback, managing them to ensure that all properties consistently meet the expectations of reasonable customers
- Monitor, in coordination with finance, the collection of all appropriate fees e.g. invoices through owner disbursements • Liaise with Holiday Support to approve any relevant refunds through the complaints procedure for regional properties.
- Assist in attending owner events and marketing, PR and promotion events.
- Support a positive, proactive attitude in the office with a particular focus on customer care and high quality workmanship and standards • Drive and maintain a high standard of service and work across all contractors
- Review office processes and ensure that work is done in an efficient and cost-effective manner.
- Ensure that all owner accounts are correct and ensure that contractors are paid on time by using systems to approve relevant invoices.
- Ensure owners are aware of all invoices for works completed and send these invoices to accounts to be paid.
- Implement the legal obligation to maintain a safe working environment at all times
What skills and experience will you have?
Outstanding communication and influencing skills
- Customer focused with experience of managing a range of customers
- Good IT, numeracy and literacy skills
- A problem solver who is able to work on own initiative
- Ability to work evenings and weekends as necessary
- Property knowledge
- Good time management
- Full driving licence
- Flexible, meticulous, motivated, intellectual, quick thinking and energetic.
- Knowledge of the holiday letting industry would be advantageous.
What will you get in return?
- Company based pension
- 22 days holiday plus Bank Holidays and your Birthday
- Free on site Parking