Job description
Job Title: Technical Sales Advisor
Reports To: Customer Service & Key Account Manager
Department: Customer Services
Salary Range: TBD + Sales Performance Bonus.
Job Type: Permanent (0830 – 1700 Monday to Thursday. 0830 – 1330 on Fridays)
Location: Barnstaple, Devon
Our customers are at the heart of our business. We are looking for somebody who is customer-centric, friendly and a professional who can deliver high service levels, to internal and external stakeholders, in a fast-paced growing manufacturing facility.
This is a great opportunity to join a small friendly team as a Technical Sales Advisor. Your role will be to support the Customer Service & Sales team on enquiries to maximise sales success, as well as producing quotations and processing orders & credits that have been generated to a high level of accuracy. You will always demonstrate great customer service and work together with your team to support and deliver business objectives.
What will the role include.
What we are looking for.
Reports To: Customer Service & Key Account Manager
Department: Customer Services
Salary Range: TBD + Sales Performance Bonus.
Job Type: Permanent (0830 – 1700 Monday to Thursday. 0830 – 1330 on Fridays)
Location: Barnstaple, Devon
Our customers are at the heart of our business. We are looking for somebody who is customer-centric, friendly and a professional who can deliver high service levels, to internal and external stakeholders, in a fast-paced growing manufacturing facility.
This is a great opportunity to join a small friendly team as a Technical Sales Advisor. Your role will be to support the Customer Service & Sales team on enquiries to maximise sales success, as well as producing quotations and processing orders & credits that have been generated to a high level of accuracy. You will always demonstrate great customer service and work together with your team to support and deliver business objectives.
What will the role include.
- Process quotations that are well presented, cost effective with a high level of accuracy.
- Process orders and credits with a high level of accuracy.
- Build strong relationships with existing & prospective customers; actively progressing opportunities to convert to order placement.
- To review customer requirements & provide clear technical support.
- Support the Customer Service / Key Account Manager and Sales Managers with customer requests whilst understanding any impact on customer requirements, stock profiles and consider value added solutions.
- Work closely with the internal team in delivering / exceeding sales and margin targets.
- Understand stock profiles and current market requirements to support stock build requirements.
- Manage and maintain customer & sales records within the ERP & CRM systems.
- Provide customer feedback to the Customer Service / Key Account Manager and any report any opportunities for improvement to strengthen the customer experience.
- Answer incoming telephone calls, book visitors onto site & other office duties.
What we are looking for.
- Technical / Manufacturing experience supporting Sales / Customer Service
- Have great attention to detail & able to prioritise but always putting the customer first.
- Minimum GCSE Grade C in Mathematics
- Able to understand manufacturing drawings.
- Excellent written and verbal communication.
- Confident use of Microsoft Excel.
- Knowledge of MRP / ERP / CRM systems will be advantageous.
- Able to work as part of a team or individually as required.