The Company 

This is a fantastic opportunity to join a dedicated, highly motivated and highly skilled, technical support team that specialises in a variety of disciplines. Our support team are charged with providing world class technical support across a range of vendor solutions. A place where the customer is always at the centre of what we do.

What is the Purpose of the Technical Support Technician? 
We are looking for a Technical Support Technician to join our team and provide great technical customer support to our users. You will have the ability to work on a Monday to Friday rota basis covering shifts 7am-4pm, 8am-5pm and occasional Saturday 8am – 12pm
  
What will be the Responsibilities of the Technical Support Technician? 

• Provide first-line technical support to clients via phone, email, and remote access.
• Working with our IT partners to diagnose and resolve hardware and software issues, including Microsoft 365 and Active Directory.
• Manage user accounts, permissions, and access rights using Active Directory.
• Assist with the setup, configuration, and maintenance of IT equipment.
• Document and track all support requests in the ticketing system.
• Escalate unresolved issues to second-line support when necessary.
• Always maintain a high level of customer service and professionalism.
• Stay updated with the latest industry trends and technologies to provide effective support.

  
What skills and experience are required for the technical support technician?

• Proven experience in a first-line IT support role.
• Strong knowledge of Microsoft 365 and Active Directory.
• Excellent troubleshooting and problem-solving skills.
• Familiarity with Windows operating systems and common software applications.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Customer-focused with a positive attitude and a willingness to learn.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.

What will the Accounts Assistant get in return?

• Salary of up to £30,000 (DOE)
• Company Perks, a national scheme for retailer discounts.
• Length of service, Increased entitlement of 1 day after 10 years and a further day for every 5 years.
• Holiday entitlement, 30 days including Bank Holidays.
• Maternity/Paternity Pay, after qualifying period and terms.
• Life Assurance, x3 Annual Salary.
• Pension (Scottish Widows), 4% Company, after qualifying period.
• Staff Discount, after qualifying period.
• Training and career progression