💬 Frequently Asked Questions (FAQs) | Cooper Golding Recruitment
At Cooper Golding, we know that job searching, or hiring, can raise a lot of questions. That’s why we’ve compiled our most frequently asked questions, to help make the process smoother and more transparent... Whether you're applying for your next role or looking for top talent, you’ll find the answers to our most common queries right here...
👷♀️ FAQs for Job Seekers
How does a recruitment agency work?
At Cooper Golding, we act as the bridge between candidates and clients. You send us your CV and availability; we screen, interview and match you to roles in manufacturing, engineering, business support... If a client likes you, we facilitate interviews and help with placement, ensuring that the terms, pay, contract, and any compliance checks are sorted.
Do I have to pay you to help me find a job?
No, for candidates, our service is free. We are paid by our client companies who are hiring.
Can I register with more than one agency?
Yes. You’re welcome to register with multiple agencies; however, ensuring clear communication about your availability and which roles you’re being considered for helps avoid conflicting offers.
What kind of roles do you offer? Permanent, temporary, or contract?
We offer all three: temporary, contract/interim, and permanent placements.
How long does it take to find a job through you?
It varies, factors include your skills, the match between your experience and job requirements, market demand, and client urgency. Some candidates are placed within days (especially for temporary roles), others may take longer for permanent or highly specialised roles.
Will I be employed by you or by the client?
That depends on the type of assignment. For temporary or contract roles, you typically remain employed via us (the agency) for payroll, benefits, etc. For permanent roles, you'd transfer to the client as their direct employee.
Will I be interviewed by you before you put me forward for a job?
We screen and interview candidates (often via a conversation or meeting, via teams or face to face) to understand your skills, background, and preferences, so we only submit you for roles that are a good fit.
How do you match me to the right roles?
We combine your CV, availability, skills, and preferences with our knowledge of client needs. Because we specialise in industries like manufacturing and engineering, we can match technical skills, shift patterns, site locations, and culture fit more effectively.
Can I decline a job I’m offered?
Yes, you are free to decline roles that don’t meet your expectations (pay, hours, environment). We just ask for clear communication so we can continue finding alternatives for you.
Will I receive feedback if I don’t get the job?
Yes, we aim to provide feedback when possible so you can improve for future opportunities.
How long do temporary jobs usually last?
It depends on the assignment, some are short-term (weeks), others may extend to months, or become temp-to-perm (leading to permanent roles).
Can temporary jobs lead to permanent roles?
Yes, many clients use temp assignments as a trial period and then offer permanent positions if you're a good fit.
Do I need to provide my own PPE or uniform?
If PPE or a uniform is required, the client will specify and often supply it, or inform you beforehand. You are expected to follow the client’s dress code.
Can I work part-time or flexible hours
Possibly, this depends on the client’s needs. When we discuss roles, we’ll let you know whether part-time or shift flexibility is available.
Can I come back to you for another job after my current ends?
Absolutely, we encourage repeat engagement. Many candidates use us multiple times over their careers.
👷♀️ FAQs for Candidates on Temporary Assignments
Payment & Payroll
When will I get paid?
Wages are paid weekly in arrears, directly into your bank account.
What if I miss the timesheet deadline?
You must submit your completed, signed timesheet by 10am on Monday to guarantee payment by Friday. Late submissions may result in delayed pay.
Availability & Assignments
How do I update my availability?
We update availability weekly, please contact us to confirm whether you're still available to work, we may call you to check availability.
Can my assignment end without notice?
Yes. Assignments may be ended at any time by either the client or yourself. If this happens, we’ll do our best to find you alternative work.
What if I no longer want to be put forward for work?
Let us know, and we will arrange for your P45 and any outstanding holiday pay to be processed.
Holiday & Sick Pay
Do I get paid for holidays and bank holidays?
Yes, but holiday pay is not automatic, you must submit a Holiday Request Form, even for bank holidays.
Do I get paid if I’m sick?
You may be entitled to Statutory Sick Pay (SSP) if you meet the criteria (e.g. off work for more than 4 days and earning above the threshold). Call us before your start time on each day of sickness.
Workplace Expectations
Is there a dress code?
Dress appropriately for your assignment, clean, tidy, and smart. Some clients may require uniforms or specific PPE.
Can I use my phone at work?
Only with the permission of your Line Manager. Social media use during work or sharing confidential information is strictly prohibited.
What happens if I'm persistently late or absent?
We take punctuality seriously. Repeated lateness or unauthorised absence may result in your assignment ending.
Legal & Compliance
What is AWR and how does it affect me?
After 12 weeks in the same role, you're entitled to the same pay and conditions as permanent employees doing similar work, as outlined by the Agency Workers Regulations (2010).
Do I need to provide references?
Yes, we require at least two references, one of which must be a professional reference covering the past 12 months.
Do I need to complete any tests?
Depending on the role, you may be asked to complete English, Maths, and/or Dexterity tests.
Timesheets & Pensions
How do I submit my timesheet?
Email a signed copy to [timesheets@coopergolding.co.uk] or drop it off at our office. Include weekend hours if applicable.
Do you offer a pension scheme?
Yes, we use NEST (National Employment Savings Trust). You may opt out if preferred, more info at [nestpensions.org.uk]
General Questions
Can I work more than 48 hours per week?
Yes, if you agree to sign an Opt-Out Form under Working Time Regulations. This is entirely optional.
How do I update my details?
Notify us immediately of any changes to your address, contact number, email, or employment status.
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