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Service Engineer (South East)

Job description

Service Engineer
South East (Surrey, Kent or Essex)
Up to £36,750 + overtime
Excellent benefits
The Company
A leading fireplace and stove manufacturer who design and distribute to over 30 countries. With around 300 staff they have a demonstrable record of delivering quality products and services and continuously investing in new technology. They are proud of how they promote and develop their team and offer excellent benefits and training
What is the purpose of the Service Engineer role?
Responsible for the completion of warranty and annual service work for gas, electric and solid fuel heating appliances in a timely and cost-effective manner. The role covers a pre-determined area, however there will be the need to stay away from home for up to 4 nights per week.
What will be the responsibilities of the Service Engineer?
  • To be an ambassador for the company and create a professional and courteous approach when dealing with customers.
  • To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit.
  • To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault, which will then be charged on site to the customer.
  • To up sell chargeable service work whilst on site and take payment using the supplied payment terminals.
  • To document and report on all calls and problems identified in the field to the technical department in an accurate and timely manner.
  • To ensure the end user’s safety in accordance with all the relevant regulations for installation and use.
  • To issue any safety notices if required and to inform the relevant personnel.
  • To ensure faulty parts are returned adequately labelled for testing.
  • In addition to these functions, employees are required to carry out such other duties as may reasonably be required, this will include annual product training events for retailers and/or other group staff.
  • To be responsible for ensuring the vehicle supplied is also kept in a clean and tidy condition. Furthermore, you will need to keep all servicing and maintenance up to date, including regularly checking the oil and water levels.
What skills and experience will the Service Engineer have?
  • Proven experience of working with heating appliances or servicing comparable equipment in the field.
  • Full driving licence.
  • The Service Engineers are required to have and maintain the following training certificates to carry out the work:
  • CCN1 (Domestic Core Gas Safety), HTR1 (Gas Fires & Wall Heaters), CONGLP1 (LPG Changeover)
  • CPA1 – Combustion Analysis
  • GAS SAFE requirements (OFTEC also an advantage)
The following qualifications whilst not essential, would be an advantage:
  • Part P Electrical Safety
  • Electrical safe isolation
    • HETAS Certification
    • Hetas H002 (Solid fuel regulations and Standards)
    • Hetas H003 (Dry Appliance Installer)
    • Hetas H004 (Wet Appliance installer)
    • Hetas H006 (Internal twin wall chimney system installer)
Suitable experience within the heating industry will also be taken into account for applicants without the essential qualifications.
What will the Service Engineer get in return?
6.4 weeks starting holiday
Competitive salary
Pension Scheme
Loyal service bonus holiday week
Free parking
Staff discount
Life assurance
Staff suggestion scheme
Employee rewards hub